Route tickets now also available in Bulgarian, Serbian and Slovenian

Three languages have been added to the list of languages in which the services of ‘kiosks’, i.e. the route planning devices located at the points of sale of the pay-as-you-go electronic toll charging system (HU-GO) are available. The National Toll Payment Services Plc. has opted for the addition of new languages to the existing package based on the toll declaration statistics of foreign road users. For years, Bulgarian, Serbian and Slovenian hauliers have represented a high ratio of route ticket buyers.

New customer-friendly improvements in the e-toll service system

Two important changes are being implemented by NTPS Plc. in connection with the HU-GO pay-as-you-go electronic toll collection system. The minimum value for low-balance warnings is changed to HUF 6,000 across the board in order to reduce the number of fines. Moreover, registered users will now be able to assign a phone number to each vehicle in order to enable the driver of the vehicle to be notified in the case of a failure of the on-board unit or any other technical defect.

Two-thirds of drivers buy e-vignettes only at fuel stations

Last year, customers contacted National Toll Payment Services (NTPS) Plc in 450,000 cases in some shape or form to request assistance with or information about matters related to road use authorizations. Despite this high number, the range of services offered by NTPS is still only known to a few, as shown by a survey conducted in 2016. It is astounding that only a third of the respondents were aware of the possibility to buy e-vignettes at NTPS Customer Service Offices.