Customer services

Services available at our customer service offices

Private individuals who are not owners or operators of the relevant vehicles must have a power of attorney to use the services listed below and to act in fine-related administrative issues. Click here to download the relevant form. Individuals acting on behalf of a legal entity may only initiate administrative procedures if they have an official authorization by the company, and those authorized to sign for the company shall present the relevant specimen signature. When using services or acting in fine-related administrative procedures based on a power of attorney, the acting representative shall present personal identification documents to prove their identity.

The standard fee of the services, inclusive of VAT, is HUF 1,470. If the procedure is carried out for the same vehicle and affects several authorizations purchased for such vehicle during the same purchase session, the service fee shall be paid once for each petition.

The procedure may not proceed if the service user fails to submit all documents required for the use of the service simultaneously with lodging their petition or within 90 days of the call by NTPS Plc. at the latest.

 

Transfer

Where the title to the vehicle has been transferred by the owner of the vehicle during the year or the contract giving rise to its use has expired, it may be requested that the authorization be transferred to another vehicle falling into the same vehicle category. In order to ensure that the change to the registration number due to the transfer is updated in the register:

  • the counterfoil received on purchase must be submitted or the confirmation message must be presented,
  • the new vehicle’s registration certificate must be presented in order to verify that its vehicle category is the same as the vehicle category of the former authorized vehicle,
  • a document demonstrating the sale of the vehicle, the receipt of which has been confirmed by the district office of the Budapest and County Government Office, or a document demonstrating the lapse of any other legal relationship enabling the use of the vehicle or a private deed of full probative value proving the termination of the legal relationship enabling the use of the vehicle must be presented.

The authorization may also be transferred if the petitioner conclusively demonstrates that he is entitled to make a statement simultaneously with regard to both vehicles concerned by the transfer, presents the counterfoil or confirmation message proving the purchase and pays the service fee. After the start of the validity period, only monthly and annual e-vignettes may be transferred in this way; weekly authorizations can only be transferred before the validity period.

If the two vehicles affected by the transfer fall into different vehicle categories, payment of the category difference for the entire duration of validity period is a prerequisite of the transfer.

 

Change of registration number

In the event the registration number is changed, the authorization shall be transferred, upon request, by NTPS Plc. to the new registration number. The procedure shall be governed by the provisions on transfer, and the petitioner shall demonstrate the fact that the registration number has been changed. Where a universal change of registration numbers, regardless of the country of the owners or the registration, is required by the law, the transfer of the authorization shall be free of charge.

 

Theft / wreck

If the motor vehicle has been stolen or wrecked (total loss), the customer service office of our Company shall issue a new counterfoil certifying the purchase of the authorization, for the same vehicle category and validity period as the previous one, on presentation of the relevant certificate issued by the police or the insurance company.

 

Wrong vehicle category / category change 

Where the vehicle category has been erroneously established, it may be changed during the validity period to the right category as specified in the Toll Decree at any customer service office of NTPS Plc. or the intermediate body appointed by NTPS Plc. while paying or reclaiming the corresponding tariff difference. During the procedure, the counterfoil or confirmation message demonstrating the purchase of an authorization and the motor vehicle’s registration certificate must be presented in order that the right vehicle category can be established. The new registration number registered for the authorization of appropriate vehicle category must be identical with the original registration number entered in the vehicle registration certificate. The correction of the vehicle category subsequent to the imposition of a fine shall not relieve the operator of the liability to pay the fine or fine difference already imposed.

 

Wrong registration number 

If a wrong registration number has been entered (up to a difference of 3 characters), the registration number may be modified and thus the right registration number may be entered at any customer service office of NTPS Plc. or the intermediate body appointed by NTPS Plc. or by any other means provided by NTPS Plc. within 60 days of the start of validity of the road use authorization or within 60 days of receipt of the payment notice on account of the erroneously entered registration number. During the procedure, the motor vehicle’s registration certificate and the counterfoil or confirmation message demonstrating the purchase of the authorization must be presented. After the change, the authorization shall apply to the amended registration number for the entire duration of the validity period. No service fee shall be charged for amending a registration number due to confusing the characters ‘0’ and ‘O’.

 

Wrong country code

If a wrong country code has been provided, it is possible to register the correct the country code at our customer service offices. During the procedure, the motor vehicle’s registration certificate and the counterfoil or confirmation message demonstrating the purchase of the authorization must be presented. In this case, the authorization shall be valid for the modified country code for the entire validity period.

 

Verification of existing authorizations

If the counterfoil or confirmation message proving the purchase of the authorization is destroyed, lost or damaged, verification of the existing authorization may be requested. This requires the motor vehicle’s registration certificate to be presented at the Company’s customer service office. Such a certificate may be issued only for the registration number and validity period indicated in the vehicle registration certificate.

 

Double purchase

If several authorizations have been purchased for the same vehicle for partly or entirely the same period, the customer may request a buyback of the unnecessary authorization. If the starting dates or validity periods of the authorizations are not identical, buyback is only possible if the authorization’s validity period with a later starting date has not yet started or, if it has already started, the other authorization was valid throughout the whole period elapsed.

 

Buyback

Buyback of road use authorizations may be requested at the customer service offices of NTPS. If the validity period has already started, the authorization may only be bought back if an authorization with a shorter validity covering the period from the start of validity to the time of buyback is purchased for the motor vehicle in question.

The following payment methods are available at our customer service offices:

Cash

  • HUF, EUR 

(If you wish to pay in EUR, besides the exchange rate published at the customer service offices, please keep in mind that the largest acceptable note is the EUR 200 note and the smallest acceptable coin is the EUR 1 coin. Change is only given in HUF.)

Bank card

  • Visa, Visa Electron, Maestro, Master Card, EuroShell

Other methods of payment

  • ITS-Balaton Card (can be used to pay for 50% of one D1 weekly authorization during the validity period of the cheque book. The customer shall pay the remaining amount in cash.) 
  • Hungary Card (one time discount of HUF 1,500 for a D1-category weekly, monthly or regional e-vignette while the discount is available. The customer shall pay the remaining amount in cash.)

In addition to the payment methods above, you can also request, at our customer service offices, payment by bank transfer for amounts complying with the applicable limits defined in our internal financial and invoicing rules. For more information on the rules of bank transfer, call our information hotline at +36 (36) 587 500 (available 24/7 in Hungarian, every day from 8 am to 4 pm in English, and on business days from 8 am to 4 pm in German).

 

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