1. About personal data processing by NTPS Plc. (hereinafter “the Company”, “Our Company”) in general
As a company in 100% public ownership, NTPS Plc. is appointed and authorized by law to perform the toll charging, toll enforcement and fine collection functions of the time-based (“e-vignette”) road use system as well as the toll charging, bound service provider and toll enforcement support functions of the distance-based electronic road use system for vehicles over 3.5 tonnes for the use of toll sections in Hungary.
In performing these public functions, Our Company processes several types of data considered personal data. The legal basis for the majority of the personal data processing we do includes sectoral legislation applicable to our operations and the Consumer Protection Act as well as compliance with the requirements of the Company’s shareholder and the body that monitors and supervises the Company’s operations, and last but not least the obligation to perform the aforementioned public functions.
As of 25 May 2018, Our Company is also required to comply with the provisions of the General Data Protection Regulation (GDPR) of the European Union when processing personal data. At the same time, as our core objective is to provide our customers with efficient, fast and customer-friendly service, Our Company makes every effort to process personal data in compliance with the requirements of the GDPR and in a customer-friendly way while taking full account of the interests of both the data controller or a third party and the customers as data subjects.
To get a comprehensive view of the personal data processing we do concerning you and of your associated rights, please refer to our General Privacy Notice.
2. Privacy notices about the different types of personal data processing by NTPS Plc.
2.1 Privacy notices for online users of our website
2.1.1 Users who registered with our electronic customer service (www.toll-charge.hu > e-vignette > Online purchasing)
Please be advised that our General Terms and Conditions (GTC) for the purchase of road use authorization through our electronic customer service have been amended to reflect the obligation to apply the GDPR as of 25 May 2018.
If you want to keep your existing account with us, please confirm your registration by logging in to your account and selecting the applicable box after having read and understood the Privacy Notice and the amended GTC.
2.1.2 Registered users of the HU-GO (distance-based road use) system (www.toll-charge.hu > e-toll > Online purchasing or www.hu-go.hu)
If you want to keep your existing account with us, please confirm your registration by logging in to your account and selecting the applicable box after having read and understood the Privacy Notice.
2.2 Privacy notices for our customers
2.2.1 Customers using our Call Centre
2.2.2 Customers contacting our customer service offices in person
2.2.3 Customers contacting Our Company in writing
2.3 Privacy notices for unauthorized users of the time-based (e-vignette) road use system (who have no e-vignettes)
2.3.1 For payment notice letters sent in fine procedures
2.3.2 For roadside inspections if no payment notice letter is sent
3. Data Protection Officer
If you have any questions about personal data processing by Our Company, please contact our Data Protection Officer.
Name: Krisztina Strich-Szekeres
Phone: +36 1 436 8000
We kindly request you to use the above e-mail address and telephone number for privacy-related issues and requests only. If you wish to contact Our Company regarding administrative issues relating to e-vignettes, you can do so in e-mail at email@example.com or by phone on +36 (36) 587 500. Regarding administrative issues relating to the use of the HU-GO system, feel free to contact us in e-mail at firstname.lastname@example.org or by phone on +36 (36) 587 500.
4. Data security, data breach response
We take the protection of your personal data seriously and that is why we have implemented appropriate physical and technical measures to prevent access by unauthorized persons. However, please be reminded that, although we take all necessary steps to protect your personal data, no website, online data transfer, computer system and wireless connection is perfectly secure.
In the unexpected event of a data breach, we will act in accordance with our Data Breach Response Policy.