Surcharge

Surcharge amounts

If an enforcement reveals that a motor vehicle has no valid e-vignette, a surcharge for unauthorized road use, corresponding to the category of the motor vehicle, will be imposed on the owner or the operator. The surcharge rates effective until 31 December 2020 are shown in the table below:

Vehicle category

if paid within 60 days 
(base surcharge)

if paid after 60 days
(increased surcharge)

D1, D2

HUF 15,460

HUF 61,820

B2

HUF 69,540

HUF 278,140

IMPORTANT NOTICE: If neither the towing vehicle of vehicle category D2 or B2 nor the trailer (vehicle category U) of the combination of vehicles has road use authorization, the operator or the owner of the towing vehicle may be obligated to pay the surcharge. The operator or the owner is also obliged to pay the fine if the towing vehicle has but the trailer does not have road use authorization.

Surcharge difference rates

If, at the time of the inspection, the vehicle has a valid e-vignette for a lower vehicle category than that of the vehicle, a surcharge difference must be paid. If at the time of the inspection, the vehicle has a valid e-vignette for a higher vehicle category than that of the vehicle, no surcharge is payable. The surcharge difference rates effective until 31 December 2020 are shown in the table below:

Vehicle category selected

Applicable vehicle category

Differential surcharge (if paid within 60 days)

Differential surcharge (if paid after 60 days)

D1

D2

HUF 7,790

HUF 31,170

D2

D2 + U

HUF7,790

HUF31,170

B2

B2 + U

HUF7,790

HUF31,170

D1 / D2 / U

B2

HUF 54,080

HUF 216,320

You have a vignette, but were still required to pay a surcharge?

This might be because

  • your road use authorization was purchased for the wrong vehicle category (e.g. a trailer is towed by a bus with a category B2 authorization (instead of B2+U), or a category D1 weekly or monthly authorization was purchased for a passenger car for 7 or more persons instead of category D2);
  • the registration number on the counterfoil or on the acknowledgement receipt is different from the actual registration number of the vehicle;
  • the validity period of the e-vignette has expired or has not yet commenced;
  • the country code indicated on the counterfoil or in the confirming notification is different from the actual country code displayed on the registration plate of the vehicle;
  • the driver has an annual authorization for a given county but does not use it between the junctions specified in the decree, i.e. they the toll road network of another county.

 

Surcharge imposed upon roadside inspection

Where a vehicle is required to stop for an inspection, the driver of the vehicle shall stop at the checkpoint and, if unauthorized road use is established, they shall hand over the vehicle’s registration document certifying eligibility for road traffic, to the inspector of the toll enforcement organization to verify toll payment until the related administrative activity is completed. If the vehicle does not have a valid road use authorization, a surcharge or surcharge difference corresponding to the vehicle’s category must be paid, or, if certain conditions are met, the required road use authorization, corresponding to the vehicle category, must be purchased. This is only permitted if the vehicle was not subject to another enforcement establishing unauthorized road use on the same calendar day before the 60th minute prior to being stopped for enforcement.

During enforcement, a surcharge payment obligation can only be imposed if the vehicle subject to enforcement is proved to have undergone toll enforcement before the 60th minute prior to being stopped for enforcement (an electronic recording is available thereof), and the previous toll enforcement established unauthorized road use.

If the customer rejects the option to purchase authorization during roadside enforcement, they may not subsequently take advantage of the option of a vignette purchased within 60 minutes.

The surcharge can be paid on the spot via bank card or in cash, as well as at any customer service office, with a cash transfer order via post (“yellow cheque”), or via bank transfer (detailed information about the latter opportunities can also be found in the brochure attached to the surcharge report).

The base surcharge must be paid within 60 days. The payment deadline shall be calculated from the day of the roadside inspection.

 

Surcharge imposed during electronic enforcement

If an electronic enforcement has been performed based on the registration number, the surcharge can be paid after receiving the payment notice in any customer service office, with a cash transfer order via post (“yellow cheque”), or via bank transfer (detailed information about these opportunities can be found in the payment notice letter and in the attached brochure, as well as in the document available via the link at the bottom of the page).

The payment deadline (60 days) shall be calculated from the day of receiving the surcharge payment notice letter.

Customer service cannot extend the payment deadline, making it vital to adhere to the payment deadline.

 

Maximization of surcharges

If multiple surcharge payment notices are received, within 75 days of receipt of the first payment notice, the vehicle's owner or operator may request setting a maximum limit for surcharges to no more than the sum of two base surcharges or surcharge differences. This request may be submitted at the customer service offices of the Company or the Company’s contributor partners, or via any other means provided by the Company. Setting a maximum limit for surcharges may include the surcharge requirement serving as the basis for the request, as well as subsequently incurred surcharges. For this reason, if multiple notices have been received, it is recommended to act within 75 days of receipt of the first notice, in order to consolidate all surcharges into the surcharge maximization discount.

If it is not the owner or the operator acting in the case, the power of attorney of the private individual concerned or the official authorization of the legal entity concerned must be presented along with the application. When the person acting is authorized to sign for the company, the specimen signature shall also be presented.

The request shall be sent to the postal/email address of the Company – or its contributor partner – in writing (on paper or via email), or submitted in person at any of the customer service offices.

The owner or the operator may request setting a maximum limit for surcharges several times in a calendar year.

The Company or its contributor partner shall assess the request within 30 days, and send a notification regarding its decision. The deadline for the payment of the full amount of the maximized surcharge, that is, the total of the two base surcharges or surcharge differences is 30 days from receipt of the decision.

 

Surcharge amnesty

In the event of multiple unauthorized road use cases after 1 November 2020, as part of so-called surcharge amnesty, the vehicle's owner or operator may request to pay only a total of six base surcharges instead of the total surcharge amount. This allows for the handling of surcharges incurred within 180 days prior to the submission of the request.

If it is not the owner or the operator acting in the case, the power of attorney of the private individual concerned or the official authorization of the legal entity concerned must be presented along with the application. When the person acting is authorized to sign for the company, the specimen signature shall also be presented.

The request must be in reference to the easement of surcharges imposed on account of unauthorized road use detected within 180 days prior to the submission of the request (including unauthorized road use detected on the day of the submission of the request).

The request shall be submitted to the postal/email address of the Company – or its contributor partner – in writing (on paper or via email), submitted in person at any of the customer service offices.

The Company shall assess the request within 30 days and notify the applicant of its decision.

The six base-rate surcharges are payable within 30 days of receipt of the decision.

 

Exemption from surcharge payment through the purchase of an annual vignette

When purchasing an annual national vignette, the vehicle's owner or operator may request the cancellation of surcharges incurred between the date of unauthorized road use and the purchase of the annual vignette, within 75 days of the receipt of the first surcharge payment notice. Transfer of an annual national vignette purchased for another vehicle cannot be used in lieu of purchasing a new vignette. The annual vignette purchased for the purpose of exemption from surcharge payment cannot be subsequently transferred to another vehicle.

If it is not the owner or the operator acting in the case, the power of attorney of the private individual concerned or the official authorization of the legal entity concerned must be presented along with the application. When the person acting is authorized to sign for the company, the specimen signature shall also be presented.

The request may be submitted within 75 calendar days from receipt of the first written (on paper or via email) payment notice, addressed to the postal address of the Company, a contributor partner of the Company, or in person at any customer service office. A copy of the confirmation message or the customer’s copy of the counterfoil certifying the purchase of the national vignette for the vehicle must be attached to the request.

 

Surcharge payment by bank transfer

If you wish to pay by bank transfer, please make sure that the following information is indicated on the transfer order:

Name of account holder: National Toll Payment Services Plc.
Account number: K&H Bank 10402142-49555557-57541179
IBAN: HU58 10402142-49555557-57541179
SWIFT: OKHBHUHB
Cost bearer’s code: OUR

Please indicate the following information in the Comments field:

  • the word “Pótdíj” (surcharge),
  • the serial number of the report drawn up during the roadside inspection or the identification number of the payment notice,
  • the date of enforcement and the vehicle category (D1, D2, B2).

 

More information about surcharges

  • Payment of the base surcharge is due 60 days after receipt of the notification, which means that past the due date the road user concerned (the owner or operator of the vehicle) has to pay the maximum surcharge, which is legally enforceable (e.g. through order for payment).
  • The surcharge shall be subsequently paid by the owner (operator) of the motor vehicle appearing in the motor vehicle’s records kept by the transport agency.
  • The surcharge is collected by the Company, and the Company or the contributor organization employed by it may also charge their costs demonstrated to have been incurred in connection with the collection of the surcharge.
  • The surcharge for unauthorized road use may only be imposed once per registration number and calendar day.
  • If the short-term road use of the vehicle travelling the toll road network without a valid e-vignette stretched over to the next calendar day (i.e. the journey started before midnight and ended after midnight), but no more than 60 minutes passed between the first and last detection of unauthorized road use, only one surcharge can be imposed.
  • All other surcharge-related issues shall be governed by the relevant decree.

 

Surcharge collection procedure applicable to vehicles with foreign country codes

NTPS Plc. avails itself of the assistance of foreign partner agencies for collecting the surcharges imposed on vehicles with foreign country codes using the Hungarian toll road network without e-vignettes or with the wrong type of e-vignettes. Due to a lack of agreements with the relevant countries, our Company does not have direct access to the registries that would allow for the identification of the owners or operators of the specific vehicles based on their registration numbers. Therefore, our Company uses the services of companies with direct or indirect access to the registries of the countries concerned.

It should be noted, however, that the provisions of Decree No. 45/2020. (XI. 28.) of the Minister for Innovation and Technology on motorways, speedways and main roads subject to toll payment and on the tolls payable apply to both vehicles with domestic and foreign country codes. Therefore, NTPS Plc. is committed to enforcing the surcharge payment obligation under the Decree in the case of the latter group as well.

During the procedure, the Company’s partners use the basic data made available to them to retrieve the ownership data of the relevant vehicles, based on which they mail the payment notices and collect the surcharges on behalf of the Company. During the enforcement of a claim abroad, the companies contracted for surcharge collection collect not only the surcharge payable to the Company, but also an amount equal to all their administrative costs relevant to the collection and determined in a contract and/or by the laws and regulations of the country concerned (data retrieval, postal, communication, office administration, collection and, if needed, court expenses). The administrative costs always adhere to the rules and regulations of the law of the country concerned.

Pursuant to the provisions of the Toll Decree, our partners not only collect surcharges but also manage cases related to e-vignettes with wrong registration numbers or country codes and provide information about the maximization of surcharges if the required documents are available to the customers.

The owners or operators of vehicles with foreign country codes may, of course, contact the Call Centre or the customer service offices of the Company to settle their surcharge issues. Important: even when directly paying the surcharge to our Company, our customers are not exempt from the payment of the costs incurred due to the cooperation of our partners, for the settlement of which the companies contracted for the collection of surcharges may submit their claims.

Click here>> for the full list of our partner agencies.

 

Complaints management

  • in person in any of our customer Service offices
  • by mail to our postal address
  • Registered office of our Company: H-1134 Budapest, Váci út 45. B. épület; NO in-person case handling is available at this location.

We are happy to provide information regarding your questions via our Call Centre available from Hungary and abroad (+36-36-587-500) or via email (ugyfel@nemzetiutdij.hu). We recommend that you use our electronic customer service at https://ematrica.nemzetiutdij.hu, where you can purchase your e-vignette conveniently and quickly, without having to stand in line or pay any convenience fee, and where you can also check your previous purchases.

Please note that in order to reach an out-of-court settlement in a consumer dispute, you may apply to the arbitration board competent at your permanent or temporary place of residence.

Please note that exercising its right under the Consumer Protection Act, NTPS Plc. does not accept the decision by the arbitration board as an obligation. The recommendation made by the arbitration board with regards to NTPS Plc. may not be enforced in court. NTPS Plc. does not use the arbitration board’s procedure in other cases for the purpose of settling consumer disputes.

The arbitration procedure does not extend the surcharge payment deadline.

In the event of any breach of consumer protection laws, the customer may open consumer protection authority proceedings. Unless stipulated otherwise by the relevant law, the consumer protection authority of the first instance is the Government Office, whose competence is determined by the customer’s permanent or temporary place of residence, or in lack thereof, the consumer’s notification address, registered office, registered site or business premises. The contact details of government offices are available at http://www.kormanyhivatal.hu.

For more details on the handling of consumer protection matters and the names and contact details of the arbitration boards and consumer protection authorities, please see the “Consumer Protection Information” menu item.

 

Contact information of arbitration boards

Please be advised that the arbitration procedure does not extend the surcharge payment deadline.

(Certain arbitration boards may have multiple email addresses on their respective websites; the information published by our Company lists only one of them.)

The Arbitration Board of the Bács-Kiskun County Chamber of Commerce and Industry
Registered office: 6000 Kecskemét, Árpád krt. 4.
Postal address: 6001 Kecskemét Pf. 228.
Phone: (76) 501 525, (76) 501 500
Website URL: www.bacsbekeltetes.hu
Email address: bekeltetes@bacsbekeltetes.hu

The Arbitration Board of the Jász-Nagykun-Szolnok County Chamber of Commerce and Industry
Registered office: 5000 Szolnok, Verseghy park 8.
Phone: (56) 510 610
Website URL: http://www.iparkamaraszolnok.hu/
Email address: kamara@jnszmkik.hu

The Arbitration Board of the Baranya County Chamber of Commerce and Industry
Registered office: 7625 Pécs, Majorossy Imre u. 36.
Postal address: 7602 Pécs, Pf. 109.
Phone: (72) 507 154
Website URL: www.pbkik.hu 
Email address: bekelteto@pbkik.hu

The Arbitration Board of the Komárom-Esztergom County Chamber of Commerce and Industry
Registered office: 2800 Tatabánya, Fő tér 36. 
Postal address: 2801 Tatabánya, Pf: 161.
Phone: (34) 513 010
Website URL: www.kemkik.hu
Email address: kemkik@kemkik.hu

The Arbitration Board of the Békés County Chamber of Commerce and Industry
Registered office: 5601 Békéscsaba, Penza ltp. 5. 
Postal address: 5601 Békéscsaba, Penza ltp. 5.
Phone: (66) 324 976, 446 354, 451 775
Website URL: www.bmkik.hu
Email address: bmkik@bmkik.hu

The Arbitration Board of the Nógrád County Chamber of Commerce and Industry
Registered office: 3100 Salgótarján, Alkotmány út 9/a
Phone: (32) 520 860
Website URL: www.nkik.hu
Email address: nkik@nkik.hu

The Arbitration Board of the Borsod-Abaúj-Zemplén County Chamber of Commerce and Industry
Registered office: 3525 Miskolc, Szentpáli u. 1. 
Postal address: 3501 Miskolc, Pf.: 376
Phone: (46) 501 091, 501 870
Website URL: www.bokik.hu
Email address: bokik@bokik.hu

Arbitration Board operated by the Chamber of Commerce and Industry of Pest County and Érd City with County Status
Registered office: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Postal address: 1364 Budapest, Pf. 81.
Phone: (1)-792-7881
Website URL: www.panaszrendezes.hu
Email address: pmbekelteto@pmkik.hu

The Arbitration Board of the Budapest Chamber of Commerce and Industry
Registered office: 1016 Budapest, Krisztina krt. 99. 
Postal address: 1535 Budapest, Pf. 903.
Phone: (1) 488 2131
Website URL: www.bkik.hu
Email address: bekelteto.testulet@bkik.hu

The Arbitration Board of the Somogy County Chamber of Commerce and Industry
Registered office: 7400 Kaposvár, Anna utca 6. 
Postal address: 7400 Kaposvár Pf.: 174.
Phone: (82) 501 000
Website URL: www.skik.hu
Email address: skik@skik.hu

The Arbitration Board of the Csongrád-Csanád County Chamber of Commerce and Industry
Registered office: 6721 Szeged, Párizsi krt. 8-12.
Postal address: 6701 Szeged, Pf. 524. 
Phone: (62) 554 250/ Ext. 118
Website URL: www.csmkik.hu
Email address: info@csmkik.hu

The Arbitration Board of the Szabolcs-Szatmár-Bereg County Chamber of Commerce and Industry
Registered office: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: (42) 311 544, (42) 420 180
Website URL: www.szabkam.hu
Email address: bekelteto@szabkam.hu

The Arbitration Board of the Fejér County Chamber of Commerce and Industry
Registered office: 8000 Székesfehérvár, Hosszúsétatér 4-6. 
Postal address: 8050 Székesfehérvár, Pf.: 357.
Phone: (22) 510 310
Website URL: www.fmkik.hu
Email address: info@fmkik.hu

The Arbitration Board of the Tolna County Chamber of Commerce and Industry
Registered office: 7100 Szekszárd, Arany J. utca 23-25.
Phone: (74) 411 661
Website URL: www.tmkik.hu
Email address: kamara@tmkik.hu

The Arbitration Board of the Győr-Moson-Sopron County Chamber of Commerce and Industry
Registered office: 9021 Győr, Szent István út 10/a. 
Postal address: 9001 Pf.: 673.
Phone: (96) 520 202; 520 217
Website URL: www.gymskik.hu
Email address: kamara@gymskik.hu

The Arbitration Board of the Vas County Chamber of Commerce and Industry
Registered office: 9700 Szombathely, Honvéd tér 2.
Phone: (94) 312 356
Website URL: www.vmkik.hu
Email address: vmkik@vmkik.hu

The Arbitration Board of the Hajdú-Bihar County Chamber of Commerce and Industry
Registered office: 4025 Debrecen, Petőfi tér 10. 
Postal address: 4002 Debrecen Pf.:199.
Phone: (52) 500 749
Website URL: www.hbkik.hu
Email address: hbkik@hbkik.hu

Veszprém County Arbitration Board
Registered office: 8200 Veszprém, Radnóti tér 1.
Phone: (88) 429 008, Fax: (88) 412 150  
Website URL: www.bekeltetesveszprem.hu
Email address: info@bekeltetesveszprem.hu

The Arbitration Board of the Heves County Chamber of Commerce and Industry
Registered office: 3300 Eger, Faiskola út 15.
Postal address: 3301 Eger, Pf. 440.
Phone: (36) 416 660/ Ext. 105
Website URL: www.hkik.hu
Email address: tunde@hkik.hu

The Arbitration Board of the Zala County Chamber of Commerce and Industry
Registered office: 8900 Zalaegerszeg, Petőfi utca 24.
Phone: (92) 550 513
Website URL: www.zmkik.hu
Email address: zmkik@zmkik.hu