Two-thirds of drivers buy e-vignettes only at fuel stations

Last year, customers contacted National Toll Payment Services (NTPS) Plc in 450,000 cases in some shape or form to request assistance with or information about matters related to road use authorizations. Despite this high number, the range of services offered by NTPS is still only known to a few, as shown by a survey conducted in 2016. It is astounding that only a third of the respondents were aware of the possibility to buy e-vignettes at NTPS Customer Service Offices.

Clerical errors in registration numbers and country codes can now be corrected also at Rajka and Hegyeshalom

Our Company’s points of sale at Rajka and Hegyeshalom are featuring a new service: our colleagues can now correct clerical errors in registration numbers and country codes on the spot if there is no excess charge associated with the specific case yet.

Things to look out for at the end of the year when buying a vignette

Year’s end, Christmas holidays and New Year’s Eve is slowly upon us and lots of people are on the road, many of whom do not otherwise use toll roads during the year at all.

Opening hours of our customer service offices during the holidays

In the period between October 15 and 1 November 1, 2016

New customer service office in Budapest for the benefit of motorists

Based on the experience gained last year in connection with changes in the e-vignette system, and taking customer demands into consideration, National Toll Payment Services Plc decided to open a new customer service office in Budapest, in the South-Pest area. Opening the new office means that from now on, in a network covering the whole country, 18 customer service offices of NTPS will offer services to customers who want to purchase e-vignettes, pay road toll in the HU-GO system, or take care of issues that require them to personally visit an office.

Temporary service downtime at the Shell fuel stations on September 30, between midnight and 1:00 a.m.

According to the information of Shell Hungary Zrt., short interruptions can be expected in their online services on September 30, 2016, Friday, between midnight and 1:00 a.m. due to the maintenance of the satellite system. In this period, temporarily it will only be possible to purchase e-vignettes or HU-GO route tickets, or to top up balances at the Shell fuel stations periodically.

Temporary service outages to be expected due to planned system maintenance at OTP Bank ion 19 September 2016 between 02:00 a.m. and 06:00 a.m.

According to the information provided by OTP Bank, due to a planned system maintenance the payment function will be temporarily unavailable on the websites ematrica.nemzetiutdij.hu and www.hu-go.hu of the NTPS on 19 September 2016, Monday, in the early hours.

Network maintenance on 18 September 2016 between 01:00 a.m. and 02:40 a.m.

Due to network maintenance, the sale of road use authorizations will be completely unavailable on 18 September 2016 between 01:00 a.m. and 02:40 a.m.

Due to maintenance on 9 September early in the morning, it will not be possible to buy an e-vignette via text message for 2 hours

Due to maintenance on 9 September 2016 early in the morning in the period between noon until 6:00 a.m., a downtime of 2 hours can be expected in the Mobile purchase service.

Due to the planned maintenance of the card system of OTP Bank, a temporary downtime can be expected in connection with online payment services

On 3 September 2016, Saturday, between 1:00 a.m. and 5:00 a.m.

Temporary service unavailability expected due to scheduled maintenance of the OTP Bank card system

Between 1 am and 2.30 am on Sunday 28 August 2016

Temporary service unavailability expected due to scheduled maintenance of the OTP Bank card system

Between 1 am and 3 am on Saturday 23 July 2016

Sales system maintenance in customer service offices

On July 7, 2016 between 10:00 a.m. and 1:00 p.m

Planned Shutdowns due to of the Development of the e-vignette and the HU-GO Sales Systems

Due to the development works of the e-vignette and the HU-GO e-toll sales systems of the National Toll Payment Services Plc., the system may run slower or temporarily shut down between 6:30 pm on 1 July 2016 and 8:30 am on 4 July 2016.

Summer e-vignette information

Summer has arrived and lots of people are on the road, many of whom do not otherwise use toll roads during the year at all. Due to holiday and transit traffic, motorways are significantly busier at this time of the year, so it is worth reviewing what you need to keep in mind when purchasing your vignettes to avoid incurring excess charges. The most important information can be summarised in two sentences: E-vignettes must be paid for before you enter the toll road section (it’s a practical move to do it before you begin your trip). Prior to making your payment, always check that the registration number, the country code, the category and the validity period of the vignette are correct.

Planned shutdowns because of the development of the HU-GO sales system

Due to the development works of the HU-GO e-toll sales system of the National Toll Payment Services Plc, the system may run slower or temporarily shut down between 17 June 2016, 6:00 pm and 19 June 2016, 04:00 am.

Planned e-vignette sales maintenance on 05.29.2016 between 01:00 a.m. and 04:00 a.m.

Due to planned maintenance the reseller and online e-vignette sales will be suspended on May 29, 2016, Sunday between 01:00 a.m. and 04:00 a.m.

Call Center maintenance in the evening of May 23 between 11 p.m. and midnight

We would like to inform our Clients that due to maintenance on May 23, 2016, Monday night between 11 p.m. and midnight, a shortage of maximum 15 minutes can be expected in the availability of the Call Center.