Sales system maintenance in customer service offices

On July 7, 2016 between 10:00 a.m. and 1:00 p.m

Planned Shutdowns due to of the Development of the e-vignette and the HU-GO Sales Systems

Due to the development works of the e-vignette and the HU-GO e-toll sales systems of the National Toll Payment Services Plc., the system may run slower or temporarily shut down between 6:30 pm on 1 July 2016 and 8:30 am on 4 July 2016.

Summer e-vignette information

Summer has arrived and lots of people are on the road, many of whom do not otherwise use toll roads during the year at all. Due to holiday and transit traffic, motorways are significantly busier at this time of the year, so it is worth reviewing what you need to keep in mind when purchasing your vignettes to avoid incurring excess charges. The most important information can be summarised in two sentences: E-vignettes must be paid for before you enter the toll road section (it’s a practical move to do it before you begin your trip). Prior to making your payment, always check that the registration number, the country code, the category and the validity period of the vignette are correct.

Planned shutdowns because of the development of the HU-GO sales system

Due to the development works of the HU-GO e-toll sales system of the National Toll Payment Services Plc, the system may run slower or temporarily shut down between 17 June 2016, 6:00 pm and 19 June 2016, 04:00 am.

Planned e-vignette sales maintenance on 05.29.2016 between 01:00 a.m. and 04:00 a.m.

Due to planned maintenance the reseller and online e-vignette sales will be suspended on May 29, 2016, Sunday between 01:00 a.m. and 04:00 a.m.

Call Center maintenance in the evening of May 23 between 11 p.m. and midnight

We would like to inform our Clients that due to maintenance on May 23, 2016, Monday night between 11 p.m. and midnight, a shortage of maximum 15 minutes can be expected in the availability of the Call Center.

Outage in the National Mobile Payment System from 05.07.2016, 10:00 p.m. until 05.08.2016, 03:00 a.m.

Due to planned maintenance works, purchases cannot be launched in the National Mobile Payment System from May 7, 2016, Saturday, 10:00 p.m. until May 8, Sunday, 03:00 a.m., so mobile parking, which is unified throughout the country, will not operate, and e-vignettes and HU-GO route tickets, which are related to motorway use and which can be purchased via mobile payment, will not be available.

Customer Service Office opening hours during the holidays

Dear Customers, Our Customer Service Office opening hours during the holidays between 24 December 2015 and 1 January 2016 are as follows:

Sales point will be terminated

We inform you, that on the left side of the Motorway M1 at the point of sale of the lane at km section 158 at Mosonmagyaróvár from 27th of December 2015 the selling of e-vignettes and the payment of the HU-GO e-toll will be terminated.

Customer Service Office opening hours on 23 October 2015 (Friday)

Our Customer Service Office opening hours on 23 October 2015 (Friday) are as follows:

E-vignette sales suspended between 01:00 AM to 05:00 AM on 10 August 2015

E-vignette sales will be suspended – due to planned maintenance – between 01:00 AM to 05:00 AM on 10 August 2015 (Monday morning). During this period, you will not be able to purchase e-vignette through any of the sales channels.

HU-GO fine alert function goes live to protect compliant freight forwarders

As of 15 July 2015, the Hungarian distance-based electronic toll system HU-GO offers a new service. With effective help from the respective trade associations, a fine alert function is now available to meet the needs of freight forwarders. Unique even in international comparison, this new function is designed to protect bona fide freight forwarders. The email alert warns customers about wrong user settings detected by the control system to allow freight forwarders to avoid fines by making corrections to those settings or topping up their account balance.

Important information regarding toll payment on the new speedway road section connecting Hungary with Romania

From 12 AM GMT on 11 July 2015 (Saturday), the new speedway road section M43-A1 (between Makó and Nagylak) connecting Hungary with Romania will be subject to toll payment in the HU-GO electronic toll system for cargo vehicles with a maximum permissible gross weight over 3.5 tons. The e-vignette system is not affected by the change.

Typical user errors – useful information

Preparations for summer travels

Summer has arrived and lots of people are on the road towards their holiday destination, many of whom do not use toll road sections during the year at all. Thanks to these travelers and the masses of migrant workers visiting their families in their respective home countries, traffic on Hungary’s motorways, which also serve as international transit routes, is multiplied during the summer months. Due to the regulatory changes at the beginning of the year, it is worth reviewing what you need to keep in mind when purchasing your vignettes to avoid any penalty.

Toll category typical user fault

New vehicle categories are as follows: Vehicle category D2: automobiles for more than 7 persons including the driver, and cargo vehicles and campers of a maximum permissible gross weight of 3.5 tons. Vehicle category U: trailers of vehicles in categories D2 and B2.