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CUSTOMER SERVICES

The toll service directorate of the National Toll Payment Services Plc. (NTPS Plc.) operates a total of 19 customer service offices, which primarily perform standard customer service functions.

Please contact us with your e-vignette and e-toll related queries at our Call Center is available in Hungarian 24/7, in German on weekdays, and in English every day between 8:00 AM and 4:00 PM:+36 (36) 587-500.

Békéscsaba

Contacts

Address Békéscsaba 5600 , Berényi út 93.
GPS coordinates 46.692249, 21.077933
24 hours Call Center with Hungarian speaking operator 06 (36) 587-500
Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM +36 (36) 587-500
Customer e-mail for e-vignette cases ugyfel@nemzetiutdij.hu
Customer e-mail for HU-GO cases ugyfel@hu-go.hu

Available services

E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services

HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount

Opening hours

Monday: 08:00-16:00
Tuesday: 08:00-16:00
Wednesday: 10:00-18:00
Thursday: 08:00-16:00
Friday: 08:00-16:00
Saturday: closed
Sunday: closed

Budapest - City center

Contacts

Address Budapest - City center 1074, Rumbach S. 19-21. (Rumbach Center)
GPS coordinates 47.498577, 19.057419
24 hours Call Center with Hungarian speaking operator +36 (36) 587-500
Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM +36 (36) 587-500
Customer e-mail for e-vignette cases ugyfel@nemzetiutdij.hu
Customer e-mail for HU-GO cases ugyfel@hu-go.hu

Available services

E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services

HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount

Opening hours

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-19:00
Thursday: 09:00-17:00
Friday: 09:00-15:00
Saturday: closed
Sunday: closed

Budapest - South Pest

Contacts

Address Budapest - South Pest 1182, Üllői út 663.
GPS coordinates 47.433917, 19.203295
24 hours Call Center with Hungarian speaking operator +36 (36) 587-500
Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM +36 (36) 587-500
Customer e-mail for e-vignette cases ugyfel@nemzetiutdij.hu
Customer e-mail for HU-GO cases ugyfel@hu-go.hu

Available services

The Customer Service Point is expected to remain closed until 4 October 2021.

E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services

HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount

Opening hours

Monday: 08:00-16:00
Tuesday: 08:00-16:00
Wednesday: 10:00-18:00
Thursday: 08:00-16:00
Friday: 08:00-16:00
Saturday: closed
Sunday: closed

Budapest - Szilas rest area

Contacts

Address Budapest - Szilas rest area 1151, M3 Motorway 12. km right side (Budapest outbound), Szilas rest area
GPS coordinates 47.56528, 19.14654
24 hours Call Center with Hungarian speaking operator +36 (36) 587-500
Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM +36 (36) 587-500
Customer e-mail for e-vignette cases ugyfel@nemzetiutdij.hu
Customer e-mail for HU-GO cases ugyfel@hu-go.hu

Available services

E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services

HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount

Opening hours

Monday: 06:00-22:00
Tuesday: 06:00-22:00
Wednesday: 06:00-22:00
Thursday: 06:00-22:00
Friday: 06:00-22:00
Saturday: 06:00-22:00
Sunday: 06:00-22:00

Budapest - Újbuda

Contacts

Address Budapest - Újbuda 1112, Budapest, Budaörsi út 153. (Fonte Office Building)
GPS coordinates 47.46412, 19.00928
24 hours Call Center with Hungarian speaking operator +36 (36) 587-500
Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM +36 (36) 587-500
Customer e-mail for e-vignette cases ugyfel@nemzetiutdij.hu
Customer e-mail for HU-GO cases ugyfel@hu-go.hu

Available services

E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services

HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount

Opening hours

Monday: 07:00-19:00
Tuesday: 07:00-19:00
Wednesday: 07:00-19:00
Thursday: 07:00-19:00
Friday: 07:00-19:00
Sunday: 08:00-16:00
Saturday: 08:00-16:00