CUSTOMER SERVICES
The toll service directorate of the National Toll Payment Services Plc. (NTPS Plc.) operates a total of 19 customer service offices, which primarily perform standard customer service functions.
Please contact us with your e-vignette and e-toll related queries at our Call Center is available in Hungarian 24/7, in German on weekdays, and in English every day between 8:00 AM and 4:00 PM:+36 (36) 587-500.
Békéscsaba
Contacts
| Address | Békéscsaba 5600 , Berényi út 93. |
| GPS coordinates | 46.692249, 21.077933 |
| 24 hours Call Center with Hungarian speaking operator | 06 (36) 587-500 |
| Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM | +36 (36) 587-500 |
| Customer e-mail for e-vignette cases | ugyfel@nemzetiutdij.hu |
| Customer e-mail for HU-GO cases | ugyfel@hu-go.hu |
Available services
E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services
HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount
Opening hours
| Monday: | 08:00-16:00 |
| Tuesday: | 08:00-16:00 |
| Wednesday: | 10:00-18:00 |
| Thursday: | 08:00-16:00 |
| Friday: | 08:00-16:00 |
| Saturday: | closed |
| Sunday: | closed |
Budapest - City center
Contacts
| Address | Budapest - City center 1074, Rumbach S. 19-21. (Rumbach Center) |
| GPS coordinates | 47.498577, 19.057419 |
| 24 hours Call Center with Hungarian speaking operator | +36 (36) 587-500 |
| Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM | +36 (36) 587-500 |
| Customer e-mail for e-vignette cases | ugyfel@nemzetiutdij.hu |
| Customer e-mail for HU-GO cases | ugyfel@hu-go.hu |
Available services
E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services
HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount
Opening hours
| Monday: | 09:00-17:00 |
| Tuesday: | 09:00-17:00 |
| Wednesday: | 09:00-19:00 |
| Thursday: | 09:00-17:00 |
| Friday: | 09:00-15:00 |
| Saturday: | closed |
| Sunday: | closed |
Budapest - South Pest
Contacts
| Address | Budapest - South Pest 1182, Üllői út 663. |
| GPS coordinates | 47.433917, 19.203295 |
| 24 hours Call Center with Hungarian speaking operator | +36 (36) 587-500 |
| Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM | +36 (36) 587-500 |
| Customer e-mail for e-vignette cases | ugyfel@nemzetiutdij.hu |
| Customer e-mail for HU-GO cases | ugyfel@hu-go.hu |
Available services
The Customer Service Point is expected to remain closed until 4 October 2021.
E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services
HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount
Opening hours
| Monday: | 08:00-16:00 |
| Tuesday: | 08:00-16:00 |
| Wednesday: | 10:00-18:00 |
| Thursday: | 08:00-16:00 |
| Friday: | 08:00-16:00 |
| Saturday: | closed |
| Sunday: | closed |
Budapest - Szilas rest area
Contacts
| Address | Budapest - Szilas rest area 1151, M3 Motorway 12. km right side (Budapest outbound), Szilas rest area |
| GPS coordinates | 47.56528, 19.14654 |
| 24 hours Call Center with Hungarian speaking operator | +36 (36) 587-500 |
| Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM | +36 (36) 587-500 |
| Customer e-mail for e-vignette cases | ugyfel@nemzetiutdij.hu |
| Customer e-mail for HU-GO cases | ugyfel@hu-go.hu |
Available services
E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services
HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount
Opening hours
| Monday: | 06:00-22:00 |
| Tuesday: | 06:00-22:00 |
| Wednesday: | 06:00-22:00 |
| Thursday: | 06:00-22:00 |
| Friday: | 06:00-22:00 |
| Saturday: | 06:00-22:00 |
| Sunday: | 06:00-22:00 |
Budapest - Újbuda
Contacts
| Address | Budapest - Újbuda 1112, Budapest, Budaörsi út 153. (Fonte Office Building) |
| GPS coordinates | 47.46412, 19.00928 |
| 24 hours Call Center with Hungarian speaking operator | +36 (36) 587-500 |
| Call Center in German on weekdays, and in English every day between 8:00 AM 4:00 PM | +36 (36) 587-500 |
| Customer e-mail for e-vignette cases | ugyfel@nemzetiutdij.hu |
| Customer e-mail for HU-GO cases | ugyfel@hu-go.hu |
Available services
E-vignette: sale of e-vignettes, sale of international vignettes, surcharge administration, e-vignette-related services
HU-GO: route ticket planning, sales, balance top-up, OBU sales, information regarding modification of customer data, issuance of KAVOSZ certificate, submission of post-paid qualification request, acceptance and issue of petition related to agricultural discount
Opening hours
| Monday: | 07:00-19:00 |
| Tuesday: | 07:00-19:00 |
| Wednesday: | 07:00-19:00 |
| Thursday: | 07:00-19:00 |
| Friday: | 07:00-19:00 |
| Sunday: | 08:00-16:00 |
| Saturday: | 08:00-16:00 |