Customer services

Private individuals who are not owners or operators of the relevant vehicles must have a power of attorney to use the services listed below and to act in surcharge-related administrative issues. Click here to download the required form. Individuals acting on behalf of a legal entity may only initiate administrative procedures if they have an official authorization by the company, and those authorized to sign for the company shall present the relevant specimen signature and the extract (copy) from the commercial register. When using services or acting in surcharge-related administrative procedures based on a power of attorney, the acting representative shall present personal identification documents to prove their identity.

The standard fee of the services, inclusive of VAT, is HUF 1,470 (administrative fee). If the procedure is carried out for the same vehicle during the same purchase session and affects multiple authorizations purchased for such vehicle, the administrative fee shall be paid once for each request.

The procedure may not proceed if the service user fails to submit all documents required for the use of the service simultaneously with submitting their request or within 90 days of the call by NTPS Plc. at the latest.

 

Transfer

Where the title to the vehicle has been transferred by the owner of the vehicle during the year or the contract giving rise to its use has expired, it may be requested that the authorization be transferred to another vehicle falling into the same vehicle category. In order to ensure that the change to the registration number due to the transfer is updated in the register:

  • the counterfoil received on purchase must be submitted or the confirmation message must be presented,
  • the new vehicle’s registration certificate must be presented in order to verify that its vehicle category is the same as the vehicle category of the former authorized vehicle,
  • a document certifying sale of the vehicle, the receipt whereof has been confirmed by the transport administration authority, or a document demonstrating the termination of any other legal relationship enabling the use of the vehicle, demonstrating the termination of the legal relationship enabling the use of the vehicle must be presented. The change of owner or operator of the vehicle, reported through the Customer Portal (Ügyfélkapu), may be verified by presenting the relevant electronic confirmation message or decision.

It is recommended to settle the issue of the motorway vignette purchased for the given vehicle in the sale and purchase contract, in order to avoid subsequent surcharge-related issues, and to facilitate the clarification of any such potential issues. To this end, an applicable contract template is available on the Company’s website, wherein the seller and the buyer can make their statements concerning the road use authorizations pertaining to the given registration number. This template is freely available for use.

The authorization may also be transferred if the applicant conclusively demonstrates that they are entitled to make a statement simultaneously with regard to both vehicles concerned by the transfer, present the counterfoil or confirmation message proving the purchase and pay the service fee. After the start of the validity period, only monthly and annual e-vignettes may be transferred in this way (regional vignettes may be transferred to another vehicle, but only within the same county); weekly authorizations can only be transferred before the validity period.

If the two vehicles affected by the transfer fall into different vehicle categories, payment of the category difference for the entire duration of validity period is a prerequisite of the transfer.

 

Change of registration number

In the event the registration number is changed, the authorization shall be transferred by NTPS Plc. to the new registration number upon request, following payment of a HUF 1,470 administrative fee. The procedure shall be governed by the provisions pertaining to transfer, and the applicant shall demonstrate the fact that the registration number has been changed. Where a universal change of registration numbers, regardless of the country of the owners or the registration, is required by the law, the transfer of the authorization shall be free of charge.

 

Theft / total loss

If the motor vehicle has been stolen or wrecked (total loss), the customer service office of our Company or our contributor partner shall issue a new counterfoil certifying the purchase of the authorization – following payment of a HUF 1,470 administrative fee – for the same vehicle category and validity period as the previous one, on presentation of the relevant certificate issued by the police or the insurance company.

 

Incorrect vehicle category / category change

Where the vehicle category has been erroneously established, it may be changed during the validity period – following payment of a HUF 1,470 administrative fee – to the correct category as specified in the Toll Decree at any customer service office of NTPS Plc. while paying or reclaiming the corresponding tariff difference. During the procedure, the counterfoil or confirmation message certifying purchase of the authorization and the vehicle registration certificate shall be presented in order to establish the correct vehicle category. The new registration number registered for the authorization of appropriate vehicle category must be identical with the original registration number entered in the vehicle registration certificate. The correction of the vehicle category subsequent to the imposition of a surcharge shall not relieve the operator of the liability to pay the surcharge or surcharge difference already imposed.

 

Incorrect registration number

If the registration number entered is incorrect (up to a difference of 3 characters), the correct registration number may be registered within 60 days of receipt of the payment notice to pay the surcharge on account of the erroneously entered registration number, subject to the payment of the HUF 1,470 administrative fee. During the procedure, the vehicle registration certificate and the counterfoil or confirmation message certifying the purchase of the authorization shall be presented. After the change, the authorization shall apply to the amended registration number for the entire duration of the validity period. No administrative fee shall be charged for amending the registration number due to confusing the characters “0” (zero) and “O” or “1” and “I”.

 

Incorrect country code

If an incorrect country code has been provided, it is possible to register the correct the country code at our customer service offices within 60 days of receipt of the payment notice. During the procedure, the vehicle registration certificate and the counterfoil or confirmation message certifying the purchase of the authorization shall be presented, and an administrative fee of HUF 1,470 shall be paid. In this case, the authorization shall be valid for the modified country code for the entire validity period.

 

Verification of existing authorizations

If the counterfoil or confirmation message proving the purchase of the authorization is destroyed, lost or damaged, verification of the existing authorization may be requested. This requires the motor vehicle’s registration certificate to be presented at the Company’s customer service office, as well as payment of an administrative fee of HUF 1,470. Such a certificate may be issued only for the registration number and validity period indicated in the vehicle registration certificate.

 

Double purchase

If several authorizations have been purchased for the same vehicle for partly or entirely the same period, the customer may request a buyback of the unnecessary authorization, following payment of a HUF 1,470 administrative fee. If the starting dates or validity periods of the authorizations are not identical, buyback is only possible if the authorization’s validity period with a later starting date has not yet started or, if it has already started, the other authorization was valid throughout the whole period elapsed.

 

Buyback

Buyback of road use authorizations can be requested at the customer service offices of NTPS – following payment of a HUF 1,470 administrative fee – for which the vehicle registration certificate must be presented, and the counterfoil received upon purchase must be submitted or the confirmation message must be presented. If the validity period has already started, the authorization may only be bought back if an authorization with a shorter validity covering the period from the start of validity to the time of buyback is purchased for the motor vehicle in question. The buyback of county vignettes is not possible after the validity period has already started.

The following payment methods are available at our customer service offices:

Cash

  • HUF, EUR

(If you wish to pay in EUR, in addition to the exchange rate published at the customer service offices, please keep in mind that the largest acceptable note is the EUR 200 note, and the smallest acceptable coin is the EUR 1 coin. Change is only given in HUF.)

Bank card

  • Visa, Visa Electron, Maestro, Master Card, EuroShell (As of May 20, 2019, American Express (Amex) cards cannot be used for payment in online transactions on NTPS Plc.’s ematrica.nemzetiutdij.hu and hu-go.hu websites.)


Other methods of payment

ITS-Balaton Card

During its validity period, the cheque book entitles its owner to:

  • a one-time discount of HUF 1,500 for a D1-category weekly e-vignette (the customer can pay the remaining amount in cash);
  • a one-time discount of HUF 1,500 for a weekly e-vignette for a motorcycle (the customer can pay the remaining amount in cash).

Hungary Card

During its validity period, the card entitles its owner to:

  • a one-time discount of HUF 1,500 for a D1-category weekly, monthly or regional e-vignette (the customer can pay the remaining amount in cash);
  • a one-time discount of HUF 1,500 for a weekly e-vignette for a motorcycle (the customer can pay the remaining amount in cash);
  • a one-time discount of HUF 1,500 for a monthly e-vignette for a motorcycle (the customer can pay the remaining amount in cash).

In addition to the payment methods above, you can also request, at our customer service offices, payment by bank transfer for amounts complying with the applicable limits defined in our internal financial and invoicing rules. For more information on the rules of bank transfer, call our information hotline at +36 (36) 587 500 (available 24/7 in Hungarian, every day from 8 am to 4 pm in English, and on business days from 8 am to 4 pm in German).

 

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